“Do you have a brick and mortar shop or store that we can visit to select “items to purchase?
No sorry, we do not have a shop front for purchases.
“Is pickup an option?”
Yes, many of our customers opt to pick up their orders to avoid paying postage and waiting for items to be delivered. We are located on the south side of Brisbane, Qld, Australia.
“What is the best way to get in touch with us?”
Email is the best way to contact us. Send an email with any questions, or concerns to admin@clayladydownunder.com.au.
“What is your return policy?”
Please review our returns policy by clicking on the link at the bottom of our home page.
"How do I track my order?”Once your order has been shipped, you will be sent a tracking number that you can use to track via Australia Post. Use this link to enter the tracking number to track your parcel. https://auspost.com.au/mypost/beta/track/search
“What if an item is out of stock?”
We are always restocking our products and updating our website – so please check back frequently. Please let us know if you find an item out of stock, and we will do our best to restock asap. Send an email to admin@clayladydownunder.com.au.
“What should do if I receive a damaged item or if an item I have purchased breaks?”
Please send an email to admin@clayladydownunder.com.au with a photograph and we will respond and it most cases replace free of charge.